1. Describe your problem: __________________________________________ 

2. Now, describe the problem accurately: __________________________________________ 

3. Speculate wildly about the cause of the problem: _____________________________________

4. Problem Severity: A. Minor__ B. Minor__ C. Minor__ D. Trivial__ 

5. Nature of the problem: A. Locked Up__ B. Frozen__ C. Hung__ D. Shot__ 

6. Is your computer plugged in? Yes__ No__ 

7. Is it turned on? Yes__ No__ 

8. Have you tried to fix it yourself? Yes__ No__ 

9. Have you made it worse? Yes__ 

10. Have you read the manual? Yes__ No__ 

11. Are you sure you've read the manual? Yes__ No__ 

12. Are you absolutely certain you've read the manual? No__ 

13. Do you think you understood it? Yes__ No__ 

14. If `Yes' then why can't you fix the problem yourself? _________________ 

15. How tall are you? Are you above this line? __________________ 

16. What were you doing with your computer at the time the problem occurred? ___________________

17. If `nothing' explain why you were logged in. ____________________________________

18. Are you sure you aren't imagining the problem? Yes__ No__ 

19. How does this problem make you feel? ____________________________ 

20. Tell me about your childhood. ___________________________________ 

21. Do you have any independent witnesses of the problem? Yes__ No__ 

22. If still not fixed, return to step 1.